Shipping & Delivery Information
Thank you for visiting and shopping at Wild Mane Hair Co. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days *. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipment to P.O. boxes or APO/FPO addresses
Wild Mane Hair Co ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Customs, Duties and Taxes
Wild Mane Hair Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy: We currently do not ship outside the U.S.
Shipping & Liability Disclaimer
Once an order is scanned into USPS, UPS, or FedEx, Wild Mane Wig Co. is no longer responsible for loss, theft, or delivery errors unless package protection insurance is purchased at checkout.
Insurance gives you full coverage for replacement. Declining insurance means the customer accepts all delivery risks.
See below for more information.
Shipping General Information
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
All delivery times are estimates based on each carrier’s listed projected times. Delivery delays can occasionally occur due to carrier issues.
Ready to Ship (Florida): Arrives in 3-6 business days.
Warehouse Orders (Processing Center): Arrives in 3–10 business days.
Pre-Order Wigs: Arrival times vary — you’ll be updated as soon as your reserved wig is on its way.
*Business days are Monday through Friday from 8:am central time to 5:00 pm central time.
Lost, Stolen, or Damaged Shipments
If your package is missing or arrives damaged, please contact Wild Mane Hair Co. promptly at wildmanehairco@gmail.com with your order number and details of the issue.
For damaged shipments, retain all packaging materials and damaged items. Photographs and additional documentation may be required for a claim.
If you purchased optional shipping insurance, eligible claims will be reviewed for replacement or refund under our shipping protection policy.
If you declined optional shipping insurance, your order is not eligible for benefits under that program. We will assist with a carrier claim, but an immediate replacement or refund is not guaranteed while the investigation is pending. Carrier reimbursement is subject to the carrier’s coverage limits and claim approval.
This policy does not limit any rights or remedies available under applicable law.
Processing Speeds & Insurance
At Wild Mane Hair Co, our wigs ship from different locations depending on availability. We always provide tracking so you can follow your order every step of the way.
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Ships directly from our Florida location. Via USPS
Processing time: 1-3 business days
Transit times (USPS Priority Mail): 1–3 business days.
Total estimated delivery: 3-6 business days from order date.
Best choice if you need your wig right away.
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Shipped from our main processing center. Via UPS
Processing time: 1–5 business days.
Transit time: 2–5 business days via standard ground shipping.
Total estimated delivery: 3–10 business days from order date.
Expedited shipping options may be available at checkout.
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Certain premium and high-end lines are available on a Pre-Order basis.
When you order, your wig is reserved from the next incoming shipment.
Processing time: Varies based on supplier restock schedules. We will provide updates via email.
Transit time after shipping: 2–5 business days.
Pre-Order is the best way to secure new releases and specialty collections before they sell out.
Package Protection / Shipping Insurance
Optional Shipping Insurance
Protect your Wild Mane Hair Co. purchase against package loss, theft—including porch theft—and damage during shipping.
Why add protection?
Wigs and hairpieces are valuable purchases. Standard carrier coverage may not cover your order’s full value. Our optional shipping insurance provides an additional replacement or refund option and priority assistance with covered shipping problems.
What does it cover?
Packages lost in transit
Stolen packages, including porch theft
Items damaged during shipping
Covered claims may qualify for a replacement or refund following review. Supporting documentation may be required.
What happens if I decline insurance?
Shipping insurance is optional but strongly recommended. If you decline it, your order will not qualify for benefits under our optional shipping protection program.
For uninsured shipments, we will assist with a carrier investigation. We do not guarantee an immediate replacement or refund while that investigation is pending. Any available carrier reimbursement is subject to the carrier’s coverage limits and claim approval.
This policy does not limit rights or remedies provided by applicable law.
How do I report a problem?
Contact wildmanehairco@gmail.com promptly with your order number and a description of the issue. For damaged shipments, retain the item and all packaging and provide photographs.
What is Shipping Insurance?
Shipping insurance protects your order in case it is lost, stolen, or damaged during transit. Because wigs and hair pieces are high-value items, this small optional fee ensures that if anything happens to your package, we can quickly replace it for you without a long carrier investigation.
Why do we offer it?
Hair products are expensive, and standard carrier policies often do not cover full replacement value. Shipping insurance gives you peace of mind, faster resolutions, and priority support if the unexpected happens.
What does it cover?
Lost packages
Stolen packages (including porch theft)
Damaged items during shipping
Faster replacement or refund processing
Is it required?
No — but highly recommended for high-value orders.